Date of preparation:<\/b> February 2026<\/p>\n
<\/p>\n
1. Introduction and commitment<\/b><\/b><\/p>\n
Parc Hotel Germano & Suites is committed to making its website accessible and usable by the widest possible audience, including users with disabilities, in compliance with European legislation (European Accessibility Act – EAA) and international web accessibility standards Web Content Accessibility Guidelines (WCAG 2.1) Level AA and EN 301 549.<\/p>\n
We believe that digital accessibility is a fundamental right and a value that enriches the experience of all our guests, present and future.<\/p>\n
2. Scope of application<\/b><\/b><\/p>\n
This statement applies to the website:<\/p>\n
- \n
- parchotelgermanobardolino.it<\/b><\/b><\/a><\/li>\n<\/ul>\n
It includes all public pages of the website: homepage, room and suite pages, wellness services, tourist information, contact page and other informational sections.<\/p>\n
3. Compliance status<\/b><\/b><\/p>\n
The website parchotelgermanobardolino.it<\/b><\/a> is currently partially compliant<\/b> with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and European standard EN 301 549 for websites.<\/p>\n
Most of the main functionalities are usable by users with disabilities, but some non-compliances are still present that we are progressively resolving according to a continuous improvement plan.<\/p>\n
4. Non-accessible content and functionalities<\/b><\/b><\/p>\n
Based on technical assessments carried out in February 2026, the following accessibility issues have been identified as still present on some pages of the website:<\/p>\n
4.1 Alternative texts for images (WCAG Success Criterion 1.1.1 – Level A)<\/b><\/b><\/p>\n
Issue:<\/b> Some images do not have adequate or appropriate alternative text.<\/p>\n
Where it occurs:<\/b><\/b><\/p>\n
- \n
- Homepage slider (5 images without alternative text in the Prima Parc Club section)<\/li>\n
- Photo galleries (19 links on images without alternative description in the Rooms slider)<\/li>\n
- Decorative images (logo, gift icons, graphic elements)<\/li>\n
- CSS background images used in some galleries<\/li>\n<\/ul>\n
Impact:<\/b> Screen readers cannot properly describe these images to blind or visually impaired users.<\/p>\n
Planned actions:<\/b> Complete review of all images with addition of meaningful alternative texts or explicit marking as decorative (alt=””) where appropriate. Priority: homepage and room pages.<\/p>\n
4.2 Insufficiently descriptive links and buttons (WCAG Criteria 2.4.4 and 4.1.2 – Level A\/AA)<\/b><\/b><\/p>\n
Issue:<\/b> Some links and buttons do not have clear accessible names or are completely empty.<\/p>\n
Where it occurs:<\/b><\/b><\/p>\n
- \n
- Empty social media links (footer and menu: 17 occurrences on homepage, 5 on Suite page)<\/li>\n
- CTA buttons without accessible name (3 occurrences)<\/li>\n
- Redundant links in galleries and sliders (35 occurrences on homepage)<\/li>\n
- Chatbot with empty button (1 occurrence on Suite page)<\/li>\n<\/ul>\n
Impact:<\/b> Screen reader users do not understand the destination or function of the link\/button.<\/p>\n
Planned actions:<\/b> Addition of aria-label or visually-hidden text for all links and buttons, elimination of redundant links, improvement of CTA labels.<\/p>\n
4.3 Insufficient color contrast (WCAG Criterion 1.4.3 – Level AA)<\/b><\/b><\/p>\n
Issue:<\/b> Some texts do not reach the minimum required contrast ratio (4.5:1 for normal text, 3:1 for large text).<\/p>\n
Where it occurs:<\/b><\/b><\/p>\n
- \n
- Section titles in light gray on white background (homepage and Suite page: 11 occurrences homepage, 26 occurrences Suite page)<\/li>\n
- Links in purple color on white background (footer and content)<\/li>\n
- “Rooms” text in light gray<\/li>\n
- Cookie acceptance links<\/li>\n
- Contact information in footer<\/li>\n<\/ul>\n
Impact:<\/b> Visually impaired users or users with color blindness may have difficulty reading these contents.<\/p>\n
Planned actions:<\/b> Review of color palette with application of darker tones to ensure minimum 4.5:1 contrast. Testing with color blindness simulation tools.<\/p>\n
4.4 Non-sequential heading structure (WCAG Criteria 1.3.1 and 2.4.6 – Level A\/AA)<\/b><\/b><\/p>\n
Issue:<\/b> The heading hierarchy (h1, h2, h3…) has level skips and does not follow a logical and sequential order.<\/p>\n
Where it occurs:<\/b><\/b><\/p>\n
- \n
- Homepage: jump from H1 level directly to H5, missing H2, H3, H4<\/li>\n
- Suite page: jump from H1 level to H5 level, missing H2, H3, H4<\/li>\n
- Some texts visually highlighted as titles are not marked with heading tags<\/li>\n<\/ul>\n
Impact:<\/b> Screen reader users navigating by headings lose the logical context of the page and may skip important content.<\/p>\n
Planned actions:<\/b> Complete restructuring of heading hierarchy on all pages, ensuring sequential progression (H1 > H2 > H3…).<\/p>\n
4.5 Forms without appropriate labels (WCAG Criteria 1.3.1, 3.3.2 – Level A)<\/b><\/b><\/p>\n
Issue:<\/b> Contact form fields do not have visible labels and use only placeholders, which disappear when the user starts typing.<\/p>\n
Where it occurs:<\/b><\/b><\/p>\n
- \n
- Contact page: Name field, Email field, Message field<\/li>\n
- Missing visual indication of required fields (asterisk or “required field” text)<\/li>\n
- Personal data processing checkbox: has label but missing “required” indication<\/li>\n<\/ul>\n
Impact:<\/b> Screen reader users do not properly perceive field labels. Users with cognitive disabilities may not understand which fields are required. The disappearing placeholder creates short-term memory problems.<\/p>\n
Planned actions:<\/b> Addition of visible and persistent labels for all form fields, clear and explicit indication of required fields with asterisk and legend, implementation of aria-required=”true”.<\/p>\n
4.6 Limited keyboard navigation (WCAG Criteria 2.1.1, 2.4.7 – Level A\/AA)<\/b><\/b><\/p>\n
Issue:<\/b> Some limitations in keyboard navigation (without mouse).<\/p>\n
Where it occurs:<\/b><\/b><\/p>\n
- \n
- Tab key does not reach the main navigation menu<\/li>\n
- When closing a pop-up, focus restarts from the beginning of the page instead of the element that activated the pop-up<\/li>\n
- Esc\/Delete key does not work to close modal windows<\/li>\n
- Unable to go back with arrow keys after advancing<\/li>\n
- Visual focus not very evident on some gallery images (thin underline instead of frame)<\/li>\n<\/ul>\n
Impact:<\/b> Users navigating only with keyboard (motor disabilities) have difficulty reaching some content and lose orientation after interaction with modal elements.<\/p>\n
Planned actions:<\/b> Complete implementation of keyboard focus management, addition of Esc key support to close modals, improvement of :focus styles with evident borders, focus position management after modal closure.<\/p>\n
4.7 Other technical issues identified<\/b><\/b><\/p>\n
Multimedia elements without alternatives:<\/b><\/b><\/p>\n
- \n
- HTML5 videos in header (2 occurrences) without transcripts or subtitles<\/li>\n<\/ul>\n
ARIA elements:<\/b><\/b><\/p>\n
- \n
- Presence of numerous ARIA attributes (68 tags on homepage) that require verification of correct use<\/li>\n<\/ul>\n
Non-accessible PDF:<\/b><\/b><\/p>\n
- \n
- Link to PDF document in footer without accessible alternative version<\/li>\n<\/ul>\n
5. Assessment methodology<\/b><\/b><\/p>\n
This statement was prepared in February 2026 using a combined accessibility assessment methodology:<\/p>\n
5.1 Automated testing tools<\/b><\/b><\/p>\n
The following automated analysis tools were used on a representative sample of pages (homepage, Suite pages, Wellness page, Contact page):<\/p>\n
WAVE (WebAIM):<\/b><\/b><\/p>\n
- \n
- Homepage: score 3.3\/10<\/li>\n
- Suite page: score 5.1\/10<\/li>\n<\/ul>\n
Lighthouse (Google Chrome DevTools):<\/b><\/b><\/p>\n
- \n
- Homepage: accessibility score 84\/100<\/li>\n
- Suite page: accessibility score 93\/100<\/li>\n<\/ul>\n
Automated tools detected:<\/p>\n
- \n
- Critical errors (high priority): 65 occurrences<\/li>\n
- Warnings (medium priority): 28 occurrences<\/li>\n
- Items to verify (low priority): 152 occurrences<\/li>\n<\/ul>\n
5.2 Manual testing<\/b><\/b><\/p>\n
Manual keyboard navigation tests were conducted on homepage, Suite page and Wellness page, verifying:<\/p>\n
- \n
- Navigation with arrow keys: working<\/li>\n
- Navigation with Tab key: working with limitations (does not reach menu)<\/li>\n
- Focus visibility: present but improvable on gallery elements<\/li>\n
- Activation with Enter\/Space: working<\/li>\n
- Closing with Esc\/Delete: not working<\/li>\n
- Tab order: logical (left to right, top to bottom)<\/li>\n<\/ul>\n
5.3 Specific reviews<\/b><\/b><\/p>\n
Alternative texts:<\/b> Manual analysis of all images on the homepage with verification of presence, quality and appropriateness of alternative text.<\/p>\n
Forms:<\/b> Manual test of contact form with simulated screen reader, verification of presence of labels, placeholders, required field indicators and compatibility with assistive technologies.<\/p>\n
5.4 Sample of evaluated pages<\/b><\/b><\/p>\n
The assessment focused on the following representative pages:<\/p>\n
- \n
- Homepage (parchotelgermanobardolino.it<\/a>)<\/li>\n
- Suite page (parchotelgermanobardolino.it\/suite<\/a>)<\/li>\n
- Wellness page (parchotelgermanobardolino.it\/benessere<\/a>)<\/li>\n
- Contact page (parchotelgermanobardolino.it\/contatti<\/a>)<\/li>\n<\/ul>\n
These pages represent the main navigation paths and key functionalities of the website.<\/p>\n
6. Improvement plan<\/b><\/b><\/p>\n
Parc Hotel Germano & Suites is committed to progressively resolving the detected non-compliances according to the following priorities:<\/p>\n
Priority 1 (within 3 months):<\/b><\/b><\/p>\n
- \n
- Addition of alternative texts to all informative images<\/li>\n
- Correction of color contrast errors<\/li>\n
- Implementation of correct labels in forms<\/li>\n
- Resolution of empty links and buttons<\/li>\n<\/ul>\n
Priority 2 (within 6 months):<\/b><\/b><\/p>\n
- \n
- Complete restructuring of heading hierarchy<\/li>\n
- Improvement of keyboard navigation and focus management<\/li>\n
- Elimination of redundant links<\/li>\n<\/ul>\n
Priority 3 (within 12 months):<\/b><\/b><\/p>\n
- \n
- Addition of transcripts\/subtitles for video content<\/li>\n
- Review and optimization of ARIA attributes<\/li>\n
- Creation of accessible version of PDF documents<\/li>\n<\/ul>\n
7. Date of statement<\/b><\/b><\/p>\n
- \n
- Date of preparation:<\/b> February 2026<\/li>\n
- Assessment method:<\/b> Self-assessment with automated tools (WAVE, Lighthouse) and manual testing<\/li>\n
- Last revision:<\/b> February 2026<\/li>\n
- Next planned revision:<\/b> August 2026<\/li>\n<\/ul>\n
The statement will be updated:<\/p>\n
- \n
- In case of substantial changes to the website<\/li>\n
- After interventions to correct non-compliances<\/li>\n
- At least once a year to monitor progress<\/li>\n<\/ul>\n
8. Feedback and contact<\/b><\/b><\/p>\n
If you encounter accessibility issues while browsing our website, if you have difficulty accessing certain content or functionalities, or if you wish to request information in alternative format, please contact us.<\/p>\n
You can report the issue via:<\/p>\n
Email:<\/b> accessibilita@parchotels.it<\/a><\/p>\n
Contact form:<\/b> https:\/\/parchotelgermanobardolino.it\/contatti<\/a><\/p>\n
Phone:<\/b> +39 045 6214011<\/p>\n
Postal address:<\/b>
\nParc Hotel Germano & Suites
\nVia Gardesana dell’Acqua, 10
\n37011 Bardolino (VR)
\nItaly<\/p>\nWhat to include in your report<\/b><\/b><\/p>\n
To help us resolve the issue more quickly, we kindly ask you to provide:<\/p>\n
- \n
- The URL (web address) of the page where you encountered the issue<\/li>\n
- A clear and detailed description of the difficulty encountered<\/li>\n
- The device used (computer, smartphone, tablet)<\/li>\n
- The browser and its version (e.g. Chrome 120, Safari 17, Firefox 122)<\/li>\n
- Any assistive technology used (screen reader, magnifiers, voice recognition software)<\/li>\n<\/ul>\n
Response time<\/b><\/b><\/p>\n
We commit to:<\/p>\n
- \n
- Acknowledge receipt of the report within 5 working days<\/li>\n
- Provide a substantive response or alternative solution within 30 days of the report<\/li>\n
- In case of complex issues requiring more extensive technical interventions, communicate realistic resolution timelines<\/li>\n<\/ul>\n
9. Enforcement procedure<\/b><\/b><\/p>\n
If after using the feedback mechanism described above you have not received a response or believe that the response provided is not satisfactory, we invite you to resubmit the report to our contacts indicating the previous request, so as to allow us to internally verify the handling of the case and further improve our digital services.<\/p>\n
Parc Hotel Germano & Suites considers every accessibility report an opportunity for improvement and is committed to handling every request with maximum attention and professionalism.<\/p>\n
10. Organization information<\/b><\/b><\/p>\n
Name:<\/b> Parc Hotel Germano & Suites<\/p>\n
Address:<\/b> Via Gardesana dell’Acqua, 10 – 37011 Bardolino (VR) – Italy<\/p>\n
Phone:<\/b> +39 045 6214011<\/p>\n
Email:<\/b> accessibilita@parchotels.it<\/a><\/p>\n
- Assessment method:<\/b> Self-assessment with automated tools (WAVE, Lighthouse) and manual testing<\/li>\n
- Date of preparation:<\/b> February 2026<\/li>\n
- Suite page (parchotelgermanobardolino.it\/suite<\/a>)<\/li>\n
- Homepage (parchotelgermanobardolino.it<\/a>)<\/li>\n
- Link to PDF document in footer without accessible alternative version<\/li>\n<\/ul>\n
- Presence of numerous ARIA attributes (68 tags on homepage) that require verification of correct use<\/li>\n<\/ul>\n
- HTML5 videos in header (2 occurrences) without transcripts or subtitles<\/li>\n<\/ul>\n